Healthcare Resource Providers focuses on providing meaningful, data-driven recommendations designed to achieve results.  Our scope of services ranges from project-based analysis to ongoing support of physician leaders and new managers.  We normally maintain one long-term management contract to ensure our knowledge remains current and our ideas can be tested in a real working environment.  The business environment for radiology is rapidly changing, highly demanding and unforgiving.

Our subject matter expertise is the result of hands-on management as well as work with numerous practices, billing companies, imaging centers and hospitals on a project basis.  We have also been engaged by several leading software developers to develop marketing resources, analyze system workflow and advise on compliance issues. 

Our leaders are hands-on professionals, supported by a select group of experienced front line billing/collections specialists.   

Patricia Kroken, FACMPE, CRAPatricia (Pat) Kroken, FACMPE, CRA is a veteran radiology practice administrator with experience in process improvement, billing/collections, strategic planning, development of strong group/hospital working relationships, business development and compliance issues.  As a long-time member of a physician/administrator team, she has a practical knowledge of the perspective and concerns of the radiologist.  

Pat maintains an active and ongoing commitment to her profession as an author and speaker.  Her approximately 200 articles have been published in leading industry publications and she has written for the Radiology Business Management Association (RBMA) Bulletin for more than 20 years.

Pat is a Past President of the RBMA, a Fellow in the American College of Medical Practice Executives (ACMPE), a Certified Radiology Administrator (CRA) and a Fellow of the Radiology Business Management Association.  

For a copy of Pat’s résumé click here.

Jennifer Kroken, MBAJennifer Kroken, MBA specializes in billing operations and has more than 20 years of experience in virtually all aspects of radiology billing.  As a consultant, her focus involves the analysis of billing/collections, process improvement design and on-site troubleshooting when things just aren’t going well (especially after a computer conversion).  Jennifer has worked on several leading software platforms and brings a practical perspective to her consulting approach.  She is well-known for her hands-on guidance to billing staff members, her ability to establish a trusted working relationship with them and therefore, her ability to quickly drive results.

Jennifer is on the Board of Directors of the RBMA, has served as a columnist for the RBMA Bulletin and formerly chaired the Editorial Advisory Committee for that organization.  She has also been a speaker for several national meetings and contributes articles to national radiology publications.

For a copy of Jennifer’s résumé click here.